If you decide to cancel your order prior confirmation of shipping, please email us at [email protected]. We will immediately cancel your order and fully refund your payment. Confirmation of cancellation will be emailed to you. Unfortunately once the order has been shipped, cancellations are no longer available and the order must be treated as a return.
Refunds / Returns / Exchanges
At Barbanera we pride ourselves in offering customers a level of customer service that equals the quality of our products. All goods are checked prior to dispatch. However, should you receive a package that has been damaged in transit, please notify us as soon as possible.
Should you wish to return/exchange your purchase, you must notify us at [email protected] within 7 days of receiving the goods. In the case of a return, any shipping costs incurred by the customer will only be refunded if the product is faulty or incorrect. The refund will only be made after we have received the goods and checked to see if the fault/flaw is genuine. In any other circumstance all of the new shipping costs incurred are the responsibility of the customer, charged at the same rate as our standard shipping costs.
For ‘sale’ goods, shipping expenses in the case of an exchange will be charged at 40,00 € to Europe and 80,00 € worldwide. All return costs remain the responsibility of the customer.
Non-faulty returns is at the expense of the customer.
The goods must be returned in the same saleable condition as you received them. Please try the shoes on a carpeted floor and avoid excessive bending.
If you are returning items which you have purchased during a promotion with a free gift (e.g. free laces) the free gift must also be returned to qualify for a full refund.
If returning from outside the EU, in order to prevent the goods from being subject to customs charges, please write “Returning Goods To Sender” on the customs form and the actual parcel. If we are charged clearance fees to receive your return, we may either refuse delivery or charge the fees back to you.
We recommend that you obtain proof of delivery for your return as we are not liable for goods lost in transit.
To return an item please post them to the address listed below.
If returning from OUTSIDE the EU, please write “RETURNING GOODS TO SENDER” on the customs form and actual parcel.
Please send back the box to:
c.a Edoardo Marzocco
Via del Beccarello, 70
59100 Prato (PO) – ITALY